Return Policy
We believe that you will be pleased with
your purchase from mingleep. However, there might be chances when you need to
return items to us. So what can we do when we meet this situation? Let us check
below.
Items Damaged in Transit
If items were visibly damaged on receipt, we kindly ask you to support us by
accepting the parcel and contacting us within 7 working days, as well as
providing us with the proof as following:
1. Photos of the front and back sides of
the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area
Our sales manager will communicate with
you for further information.
Repair Policy in Warranty Period
If any of your purchases is defective, and
it's no more than 1 year since receipt, you are entitled to a warranty repair,
please kindly provide us with proof as below: pictures, videos to show the
product now is defective. After informing us of the information and getting
confirmation from us, you can send the items back for repairment.
Before sending back, please note:Keep in mind that it's your responsibility to
record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from
any phone or other items you return to us. mingleep is not responsible for any
personal info left on a phone and will not guarantee that personal info left on
a phone or other items will be erased. Detailed repair policy as below chart.
|
Type of repair |
Applicable charges (Buyer) |
What to do |
|
Repairable situation(warranty
repairment) |
Return shipping fees |
Return your defective mingleep items, free
of damage and in its original condition, |
|
1.DOA (Dead on Arrival) Item 2.Defective Item. 3.Incorrect Item Received |
||
|
Un-repairable Situation |
Return and reship fees |
The mingleep Shop will send your items for
repairing and will provide you with an estimate for additional costs when
repairing |
|
1.Unsatisfactory Products 2.Expired warranty or issues not covered
by the Manufacturer?s Warranty. 3.Un-normal defective: |
Please email below details to your sales manager's email address or [email protected] after you send the defective items:
1.Tracking number
2.Returning back Product list
3.Fault details for each item
4.Original Order number in mingleep for each item
Thanks for your cooperation.
